Build
Ship middleware that doesn't break under real load.
The middleware layer is where most agentic projects fail to make it to production. Not because the model can't do the task — by 2026, the model can almost always do the task — but because the surrounding system can't authenticate correctly, can't retrieve the right context, can't recover from a partial failure, and can't be operated by anyone who didn't write it.
We build that layer. We've been building distributed systems that survive contact with users for twenty-five years. The agentic part is new; the engineering discipline isn't.
What you get
Orchestration
Multi-step, multi-agent flows, with explicit state, retries, and recovery. We default to durable orchestrators (Temporal, Inngest, Restate, depending on the stack) over ad-hoc loops.
Memory
Conversation memory, working memory, long-term memory, with appropriate access controls and expiration policies. Memory isn't a vector database; memory is a set of policies.
Retrieval
Hybrid retrieval (lexical + semantic + structured) tuned to the actual evaluation set, not to a benchmark. We measure recall and precision against your data.
Auth and policy
OAuth flows that survive multi-hop tool calls, RBAC enforced at the tool boundary, audit logs that an operator can read.
Observability
Distributed tracing of agent decisions, replayable from production. We instrument with OpenTelemetry and integrate with whatever you already run (Datadog, Honeycomb, Grafana).
Guardrails
Input validation, output validation, escalation paths for low-confidence outputs, kill switches that the on-call engineer can hit at 3am.
CI/CD for prompts and evals
Prompts ship through the same pipeline as code. Evals run on every PR. Regressions block merges.
Engagement shape
Three to six months, milestone-based.
Engineering team lead, two to four engineers, design partner from your team. Two-week iterations. Production deploys from week four.
What this is not
This is not a notebook with prompts in it. This is not a chat UI. This is production-grade software that happens to use models.